Securitas Annual Report 2007

A Business Built on Trust
Securitas is its people – more than 250,000 employees, men and women, in over 30 countries. To ensure that customers, employees, shareholders and other stakeholders have confidence in our company, our ethics and values play a prominent role in our operations. Securitas’ Code of Conduct, based on our three fundamental values: Integrity, Vigilance and Helpfulness, serve as guidance for all of our employees in building trust with customers, colleagues and the surrounding community.
Securitas’ Code of Conduct
As a leading company in the security industry, Securitas has a long-standing responsibility to the countries and communities in which we operate. We comply with laws and regulations wherever we operate and strive to be a good corporate citizen.
Securitas’ Code of Conduct requires that the company supports and respects basic human rights and recognizes its responsibility to see that they are followed in daily operations. The rights that Securitas regards as fundamental are defined in the United Nation’s Universal Declaration of Human Rights and the conventions of the International Labour Organization (ILO) on the fundamental principles and rights at the workplace.
Accordingly, we respect the basic human freedoms such as freedom of opinion and expression, religious freedom and freedom to organize. Securitas is strongly opposed to all forms of discrimination, arbitrary detention, execution or torture. We strive for an equal distribution in terms of gender. Securitas does not employ anyone under the age of 15 or under the minimum legal age in any country where the minimum is higher than 15.
Implementation of our Code of Conduct
It is every Securitas employee’s responsibility to live up to the company’s Code of Conduct and to report any breaches of the Code to local management, who in turn is responsible for taking the appropriate steps. The ultimate responsibility for ensuring compliance with the Code rests with the company’s Country President.
Implementation and follow-up of the Code was further strengthened when Securitas entered into an implementation agreement with Union Network International (UNI) and the Swedish Transport Workers Association in 2006. Under this agreement, both the company and the unions take responsibility for communicating the Code. The Code and the implementation agreement have been translated into the languages of the majority of the markets where Securitas operates.
A special implementation committee has been formed within the framework of the agreement. The committee consists of representatives from the contracting parties, i.e. Securitas, the Swedish Transport Workers Association and UNI. The committee will follow up, on an annual basis, cross-border issues of relevance to the Code. Such issues may relate to development in the industry, e.g. licensing systems and exchange of experiences between countries.
Business ethics
All of Securitas’ business contacts are characterized by the greatest possible transparency. Securitas always complies with existing laws and regulations, but often sets its own standards above and beyond these. We support the efforts of international and national authorities to establish and maintain high business ethics standards.
Corruption and cartel activity distort the market and impede economic and social growth. Securitas complies with the applicable competition laws, will not participate in restrictive trade practices and does not accept bribes of any kind. Business decisions are based on honest competition, integrity, product quality, price and customer service. All employees must also avoid conflicts of interest between their private lives and Securitas’ business.
In these efforts, Securitas appreciates open communication with all stakeholders about the company’s operations, regardless of whether they are employees, customers, investors or the general public and its representatives. Comprehensive information about the company will always be available and questions will be answered in a timely manner.
Our values
Our three fundamental values: Integrity, Vigilance and Helpfulness, serve as guidance for all of our employees in building trust with customers, colleagues and the surrounding community.
Integrity: A Securitas employee is honest and therefore trusted to work unsupervised on the customer’s premises and with valuables. Securitas never compromises in its demand for integrity. Integrity also includes openly expressing one’s opinion, reporting impro-priates and not withholding information.
Vigilance: Professionalism entails seeing, hearing and evaluating. A Securitas employee is always attentive and often notices things that others do not. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
Helpfulness: When needed, a Securitas employee will lend assistance, even if it is not directly related to his or her job. As part of an ongoing effort to make life safer, a Securitas employee will always help if an incident occurs that requires intervention.
An attractive employer
Securitas strives to be an attractive employer in the industry. Our employees are by far our most important resource and Securitas has long been a driving force in raising the standards and level of professionalism in the security industry. A higher level of professionalism raises the status of the security officer profession as well as wage levels. It also makes it easier to recruit and retain more qualified employees with greater experience and better training. This in turn makes it possible to further refine and specialize Securitas’ service offering.
In line with this strategy, Security Services Europe launched an extensive initiative in 2007 to learn more about the best ways in which the company can improve its ability to attract, recruit, develop and retain employees. This initiative will be based, among other things, on an employee survey. In the fall of 2007 the foundations for the survey were laid and it will be conducted in four countries in 2008 involving around 30,000 employees. The plan is to continue to roll out the survey in the rest of Europe starting in 2009. The results will be followed up on a continuous basis.
Good leadership
emphasis in Securitas’ organization is strong decentralization, strong and independent leadership at the local branch offices and being close to our customers. Therefore, the quality of our local leadership is key to attract and retain employees and reduce staff turnover. The basic leadership philosophy is: Business relations are local, but knowledge is global. To develop our local, regional and national managers’ skills and competencies, there are numerous management training programs in place. Most countries conduct regular branch manager training programs, aimed at strengthening financial knowledge and performance as well as planning and hu-
man resources skills. In some areas of Europe and the USA, there are specialized training programs geared towards particular sectors, such as gated communities or retail. On an international level, Securitas has for many years been offering a one-year senior management training program, tailored to exchange knowledge of business best practice and refinement of operations.
For frontline employees, there are also numerous opportunities to either specialize in a particular discipline at the national level or apply for an international scholarship.
A Business Built on Trust
 
Securitas is its people – more than 250,000 employees, men and women, in over 30 countries. To ensure that customers, employees, shareholders and other stakeholders have confidence in our company, our ethics and values play a prominent role in our operations. Securitas’ Code of Conduct, based on our three fundamental values: Integrity, Vigilance and Helpfulness, serve as guidance for all of our employees in building trust with customers, colleagues and the surrounding community.
 
Securitas’ Code of Conduct
As a leading company in the security industry, Securitas has a long-standing responsibility to the countries and communities in which we operate. We comply with laws and regulations wherever we operate and strive to be a good corporate citizen.
 
Securitas’ Code of Conduct requires that the company supports and respects basic human rights and recognizes its responsibility to see that they are followed in daily operations. The rights that Securitas regards as fundamental are defined in the United Nation’s Universal Declaration of Human Rights and the conventions of the International Labour Organization (ILO) on the fundamental principles and rights at the workplace.
 
Accordingly, we respect the basic human freedoms such as freedom of opinion and expression, religious freedom and freedom to organize. Securitas is strongly opposed to all forms of discrimination, arbitrary detention, execution or torture. We strive for an equal distribution in terms of gender. Securitas does not employ anyone under the age of 15 or under the minimum legal age in any country where the minimum is higher than 15.
 
Implementation of our Code of Conduct
It is every Securitas employee’s responsibility to live up to the company’s Code of Conduct and to report any breaches of the Code to local management, who in turn is responsible for taking the appropriate steps. The ultimate responsibility for ensuring compliance with the Code rests with the company’s Country President.
 
Implementation and follow-up of the Code was further strengthened when Securitas entered into an implementation agreement with Union Network International (UNI) and the Swedish Transport Workers Association in 2006. Under this agreement, both the company and the unions take responsibility for communicating the Code. The Code and the implementation agreement have been translated into the languages of the majority of the markets where Securitas operates.
 
A special implementation committee has been formed within the framework of the agreement. The committee consists of representatives from the contracting parties, i.e. Securitas, the Swedish Transport Workers Association and UNI. The committee will follow up, on an annual basis, cross-border issues of relevance to the Code. Such issues may relate to development in the industry, e.g. licensing systems and exchange of experiences between countries.
 
Business ethics
All of Securitas’ business contacts are characterized by the greatest possible transparency. Securitas always complies with existing laws and regulations, but often sets its own standards above and beyond these. We support the efforts of international and national authorities to establish and maintain high business ethics standards.

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Corruption and cartel activity distort the market and impede economic and social growth. Securitas complies with the applicable competition laws, will not participate in restrictive trade practices and does not accept bribes of any kind. Business decisions are based on honest competition, integrity, product quality, price and customer service. All employees must also avoid conflicts of interest between their private lives and Securitas’ business.
 
In these efforts, Securitas appreciates open communication with all stakeholders about the company’s operations, regardless of whether they are employees, customers, investors or the general public and its representatives. Comprehensive information about the company will always be available and questions will be answered in a timely manner.
 
Our values
Our three fundamental values: Integrity, Vigilance and Helpfulness, serve as guidance for all of our employees in building trust with customers, colleagues and the surrounding community.
 
Integrity: A Securitas employee is honest and therefore trusted to work unsupervised on the customer’s premises and with valuables. Securitas never compromises in its demand for integrity. Integrity also includes openly expressing one’s opinion, reporting impro-priates and not withholding information.
 
Vigilance: Professionalism entails seeing, hearing and evaluating. A Securitas employee is always attentive and often notices things that others do not. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
 
Helpfulness: When needed, a Securitas employee will lend assistance, even if it is not directly related to his or her job. As part of an ongoing effort to make life safer, a Securitas employee will always help if an incident occurs that requires intervention.
 
An attractive employer
Securitas strives to be an attractive employer in the industry. Our employees are by far our most important resource and Securitas has long been a driving force in raising the standards and level of professionalism in the security industry. A higher level of professionalism raises the status of the security officer profession as well as wage levels. It also makes it easier to recruit and retain more qualified employees with greater experience and better training. This in turn makes it possible to further refine and specialize Securitas’ service offering.
 
In line with this strategy, Security Services Europe launched an extensive initiative in 2007 to learn more about the best ways in which the company can improve its ability to attract, recruit, develop and retain employees. This initiative will be based, among other things, on an employee survey. In the fall of 2007 the foundations for the survey were laid and it will be conducted in four countries in 2008 involving around 30,000 employees. The plan is to continue to roll out the survey in the rest of Europe starting in 2009. The results will be followed up on a continuous basis.
 
Good leadership
emphasis in Securitas’ organization is strong decentralization, strong and independent leadership at the local branch offices and being close to our customers. Therefore, the quality of our local leadership is key to attract and retain employees and reduce staff turnover. The basic leadership philosophy is: Business relations are local, but knowledge is global. To develop our local, regional and national managers’ skills and competencies, there are numerous management training programs in place. Most countries conduct regular branch manager training programs, aimed at strengthening financial knowledge and performance as well as planning and hu-
 
man resources skills. In some areas of Europe and the USA, there are specialized training programs geared towards particular sectors, such as gated communities or retail. On an international level, Securitas has for many years been offering a one-year senior management training program, tailored to exchange knowledge of business best practice and refinement of operations.
 
For frontline employees, there are also numerous opportunities to either specialize in a particular discipline at the national level or apply for an international scholarship.