Securitas Annual Report 2007

Carrefour Chose the Most Professional Solution
At Carrefour in Rambouillet, a few miles from Paris, just like in any supermarket around the world, merchandise worth significant sums is stolen every day. Security personnel has since long been mandatory, but Carrefour’s management wanted to raise the level of ambition and signed a contract with Securitas, which offers security officers specialized in the retail sector.
The store space at Carrefour in Rambouillet covers 11,950 square meters, which is considered an average size. Two million customers a year, 472 employees, a couple of thousand parking lots and a shopping mall is the extent of Securitas’ assignment in Rambouil-let. Eight security officers on daytime and two security officers at night have been assigned to solve the task.
The central purchasing department of Car-refour decides about the content and quality of security services at the chain’s department stores. The choice of supplier is also decided upon centrally following a procurement procedure. Price was not decisive when Securitas won the Rambouillet procurement.
“Until now we have been contracting several small suppliers who sometimes fail to match our needs. Their security officers do not comply with our training requirements”, says Geoffroy Berger, Director of Security and Safety in all Carrefour’s French hypermarkets. “We compared competitors and found that Securitas responded quicker and acted in a more professional way. They have a nationwide presence combined with a local organisation and resources close to the customer, which convinced us that we can rely upon support when needed. The security officers are recruited locally by Securitas close to our department stores, and it is an advantage that they know the neighborhood.”
Securitas today is the largest contracted private security company within the retail sector in France.
2,500 Securitas officers are active within retail and the segment’s turnover is estimated at 50 million euro.
In Rambouillet security officers are specialized in different fields; some are specifically trained in detecting potential thefts and are posted at exits and check-out counters, others patrol inside the department store or are in charge of video surveillance. Securitas officers also receive training in fire protection and first aid.
Cameras are also installed in the ceiling throughout the entire department store. The cameras are connected to a video headquarter where a Securitas officer monitors screens receiving images from 125 cameras. The training program of Securitas officers includes operating and maintaining video equipment, processing and handling of images and when required saving sequences that subsequently could represent evidence. Everything else gets destroyed within a short time span.
Carrefour’s 218 hypermarkets in France generally have a similar design. This implies that the security assignments are similar from place to place. Carrefour and Securitas have mutually developed a framework agreement signed on a national level, and implemented locally when required. Securitas is presently contracted by five department stores.
“Our experience from cooperating with Securitas has Geoffroy Berger. “An advantage is that we will be able to measure Securitas presence financially through key-ratios, thus providing us with progressive information regarding theft for instance”.
“We compared competitors and found that Securitas responded quicker and acted in a more professional way. They have a nationwide presence combined with a local organization and resources close to the customer, which convinced us that we can rely upon support when needed. The security officers are recruited locally by Securitas close to our department stores, and it is an advantage that they know the neighborhood.”
Geoffroy Berger, Director of Security and Safety, Carrefour hypermarkets, France
A Solution for Residential Security
All gated communities have something in common. There is a gate and there is someone who needs to open the gate for residents and visitors. Securitas recognized the need for developing this service and created a solution including the right technology and the right people.
The Harbourage Place, a condominium of Fort Lauderdale in Florida, USA, is a 44-unit, 23 stories high building by the waterfront. It is an exclusive unit, primarily with residents that keep this as their second or third home. People come and go all year around and they want to feel secure, knowing that when they go away for a while, their home will be in safe hands.
“Our residents want to know that the outside perimeter is secure, and that we have a security staff monitoring the building 24-hours a day. Primarily, they want to know who comes and goes in the building,” says Property Manager Mark Benjamin. “we worked with Securitas to implement the Solutions system that has upgraded the security system, both for our officers but also for the access control system that they use with that.”
Gated communities or upscale condominiums are common in the USA and security is critical. Securitas has since long been providing basic services on an hourly basis to this special segment – basic services of a posted officer without specialized training or tools to perform his/her duties. However, there was a clear need across all gated communities for a more efficient way of handling security. A specialized division in the USA, Securitas Special Markets, researched the needs and potential and after 12 months of development the result was a solid knowledge base and a gated communities solutions package.
“Instead of selling guards by the hour, I can now go to a client and say: Look how much we have to offer, and how prepared we are! we have dedicated our expertise to making sure that this particular vertical market that we have experienced, is pulled to your advantage,” says Vice President Special Markets, Nicole McDargh.
During the development process, it became clear that all gated communities had some elements in common. The visitor’s management system was one of the more critical factors and the service level was partially depending on what was installed – or not – by the client. Some communities had automated processes, some had computer programs or software; others just had pen and paper or nothing at all. Securitas realized that a software program needed to be developed as part of the service offering.
“The difference is that we now have better control over things, and at the same time we have been able to cut down on a lot of paper work. All Information is generated and stored by the computer. For example, the security officers use a personal digital assistant (PDA) with bar codes when on patrol, so we can easily monitor their movements to see whether they have secured a specific area or performed a specific procedure”, Mark Benjamin says.
In addition to the improved reporting there has also been a substantial reduction of administrative procedures. “we now pay on a monthly billing and we know every month that it is X amount of dollars and I know going forward that this is our budget for each month. It makes life simpler”, continues Mark Benjamin.
The most crucial element in a gated community though, is the people. with better recruitment procedures, better training and a better wage level, Securitas was able to provide high quality security officers. Clients were able to immediately see a noticeable difference. Concludes Nicole McDargh: “we are the same company, but we are going to bring in new officers and new technology and really change everything about what we are doing. It makes perfect sense and it is just the right thing for us to do.”
“The difference is that we now have better control over things, and at the same time we have been able to cut down on a lot of paper work.”
Mark Benjamin, Property Manager, Harbourage Place, Fort Lauderdale, Florida.
Carrefour Chose the Most Professional Solution
 
At Carrefour in Rambouillet, a few miles from Paris, just like in any supermarket around the world, merchandise worth significant sums is stolen every day. Security personnel has since long been mandatory, but Carrefour’s management wanted to raise the level of ambition and signed a contract with Securitas, which offers security officers specialized in the retail sector.
 
The store space at Carrefour in Rambouillet covers 11,950 square meters, which is considered an average size. Two million customers a year, 472 employees, a couple of thousand parking lots and a shopping mall is the extent of Securitas’ assignment in Rambouil-let. Eight security officers on daytime and two security officers at night have been assigned to solve the task.
 
The central purchasing department of Car-refour decides about the content and quality of security services at the chain’s department stores. The choice of supplier is also decided upon centrally following a procurement procedure. Price was not decisive when Securitas won the Rambouillet procurement.
 
“Until now we have been contracting several small suppliers who sometimes fail to match our needs. Their security officers do not comply with our training requirements”, says Geoffroy Berger, Director of Security and Safety in all Carrefour’s French hypermarkets. “We compared competitors and found that Securitas responded quicker and acted in a more professional way. They have a nationwide presence combined with a local organisation and resources close to the customer, which convinced us that we can rely upon support when needed. The security officers are recruited locally by Securitas close to our department stores, and it is an advantage that they know the neighborhood.”
 
Securitas today is the largest contracted private security company within the retail sector in France.
2,500 Securitas officers are active within retail and the segment’s turnover is estimated at 50 million euro.
 
In Rambouillet security officers are specialized in different fields; some are specifically trained in detecting potential thefts and are posted at exits and check-out counters, others patrol inside the department store or are in charge of video surveillance. Securitas officers also receive training in fire protection and first aid.
 
Cameras are also installed in the ceiling throughout the entire department store. The cameras are connected to a video headquarter where a Securitas officer monitors screens receiving images from 125 cameras. The training program of Securitas officers includes operating and maintaining video equipment, processing and handling of images and when required saving sequences that subsequently could represent evidence. Everything else gets destroyed within a short time span.
 
Carrefour’s 218 hypermarkets in France generally have a similar design. This implies that the security assignments are similar from place to place. Carrefour and Securitas have mutually developed a framework agreement signed on a national level, and implemented locally when required. Securitas is presently contracted by five department stores.
 
“Our experience from cooperating with Securitas has Geoffroy Berger. “An advantage is that we will be able to measure Securitas presence financially through key-ratios, thus providing us with progressive information regarding theft for instance”.

Page 11

 
A Solution for Residential Security
 
All gated communities have something in common. There is a gate and there is someone who needs to open the gate for residents and visitors. Securitas recognized the need for developing this service and created a solution including the right technology and the right people.
 
The Harbourage Place, a condominium of Fort Lauderdale in Florida, USA, is a 44-unit, 23 stories high building by the waterfront. It is an exclusive unit, primarily with residents that keep this as their second or third home. People come and go all year around and they want to feel secure, knowing that when they go away for a while, their home will be in safe hands.
 
“Our residents want to know that the outside perimeter is secure, and that we have a security staff monitoring the building 24-hours a day. Primarily, they want to know who comes and goes in the building,” says Property Manager Mark Benjamin. “we worked with Securitas to implement the Solutions system that has upgraded the security system, both for our officers but also for the access control system that they use with that.”
 
Gated communities or upscale condominiums are common in the USA and security is critical. Securitas has since long been providing basic services on an hourly basis to this special segment – basic services of a posted officer without specialized training or tools to perform his/her duties. However, there was a clear need across all gated communities for a more efficient way of handling security. A specialized division in the USA, Securitas Special Markets, researched the needs and potential and after 12 months of development the result was a solid knowledge base and a gated communities solutions package.
 
“Instead of selling guards by the hour, I can now go to a client and say: Look how much we have to offer, and how prepared we are! we have dedicated our expertise to making sure that this particular vertical market that we have experienced, is pulled to your advantage,” says Vice President Special Markets, Nicole McDargh.
 
During the development process, it became clear that all gated communities had some elements in common. The visitor’s management system was one of the more critical factors and the service level was partially depending on what was installed – or not – by the client. Some communities had automated processes, some had computer programs or software; others just had pen and paper or nothing at all. Securitas realized that a software program needed to be developed as part of the service offering.
 
“The difference is that we now have better control over things, and at the same time we have been able to cut down on a lot of paper work. All Information is generated and stored by the computer. For example, the security officers use a personal digital assistant (PDA) with bar codes when on patrol, so we can easily monitor their movements to see whether they have secured a specific area or performed a specific procedure”, Mark Benjamin says.
 
In addition to the improved reporting there has also been a substantial reduction of administrative procedures. “we now pay on a monthly billing and we know every month that it is X amount of dollars and I know going forward that this is our budget for each month. It makes life simpler”, continues Mark Benjamin.
 
The most crucial element in a gated community though, is the people. with better recruitment procedures, better training and a better wage level, Securitas was able to provide high quality security officers. Clients were able to immediately see a noticeable difference. Concludes Nicole McDargh: “we are the same company, but we are going to bring in new officers and new technology and really change everything about what we are doing. It makes perfect sense and it is just the right thing for us to do.”